Hispanic Call Centers

Hispanic Call Center Facts
The Hispanic population in the United States is the largest minority. There has never been a greater need to service this market with clear Spanish.

Mexico is well suited to service the U.S. Spanish speaking market because of its attractive labor rates and close proximity to the United States. Companies seeking to reduce costs and streamline call center operations will find Hermosillo to be an attractive option for outsourced support services.

The Future Hispanic Market
The 42.7 million Spanish-speaking consumers living in the U.S. represent a combined annual purchasing power of $432 billion. The Selig Center for Economic Growth has asserted that Hispanics’ economic clout will reach $992 billion in 2009 and will account for 9 percent of all U.S. buying power. Companies utilizing Vangtel’s employees, facilities, and accounting services are well positioned to capitalize on this significant opportunity.

Learn how your company can open a remote call center in Mexico in six weeks without establishing a legal presence in the country, and without hiring a single employee.

Call Center Mexico

The World Bank lists Sonora as the fourth most business friendly state in Mexico. According to the Mexico Executive Call Center Report published by the Zagada Insititute, Mexico:

Holds the most agents serving the Spanish world. Has the majority (60%) of call center agents in Latin America.
Maintains the largest agent population in Latin America of more than 150,000, with 33,000 bilingual agents servicing U.S. customers.
Projects 50,000 additional agents this year, bringing the total to more than 200,000.
Shows that more than 1 million employees are tied to the industry in Mexico.
Estimates total industry revenues this year of “US$6.7 billion - a US$700 million increase from 2006.”